Last updated October 28, 2022
Delfast Inc., (“Delfast” “we” or “us”) respects your privacy and is committed to protecting it.
Please read this Policy together with any Service-specific or location-specific privacy statements or notices that we may provide. Those statements or notices supplement this Policy, and to the extent they differ from this Policy, the statements or notices shall govern.
Generally speaking, your “personal information” or “personal data” includes your unique identifiers (for example, your full name, phone number, or email address); and information about your characteristics, conditions or behavior that is associated with one of your identifiers or could otherwise reasonably be linked to you. “Non-personal information,” on the other hand, is information that has been anonymized, aggregated or de-identified such that it cannot reasonably be linked to an individual.
We may receive some or all of the types of information listed below when you open an account with us; fill out a form on the Website; subscribe to one of our newsletters; search, shop for, or purchase one of our electric motorbikes or other products; take a test ride; participate in our referral program; participate in a contest or giveaway; interact with us on social media; or directly contact us with questions or feedback:
Credit card or financial account information;
Content in your comments, posts or communications.
If you decline to provide requested information, we may not be able to provide one or more Services to you, or you may not receive access to certain features of a Service.
When you visit Delfast’s brand website, computer servers may automatically log certain information about you or your device, including:
Internet protocol (IP) address
Device ID, operating system, browser type
Web browsing history
Delfast | My eBike Ride app (from now on - "App") will request users to grant the location permissions in the background to enable the features using the location. The location data is used and handled by the App in the following features and scenarios:
"Bike auto-unlock" feature: when the user stays in the area near the bike, they need to launch the Bluetooth scanning in the app to find, identify and unlock the bike (permission: Access Background Location).
"Bike auto-lock" feature: when the user stays in the area near the bike, they need to launch the Bluetooth scanning in the app to find, identify and lock the bike (permission: Access Background Location).
Reconnect to the bike scenario: when the user leaves the area of the Bluetooth connection, the connection with the bike will be lost; however, as soon as the user is back to the area of the Bluetooth connection, the connection with the bike will be established again (permission: Access Background Location).
"Map" feature: the location is tracked in real-time to show the bike position on the map when no specific route was chosen (permission: Access Fine Location).
"Security" feature: the location is tracked to show the bike's location in real-time and the bike's position in case of unauthorized movement (e.g., when the bike is stolen). Permission: Access Fine Location.
"Navigation" feature: the location is tracked to show the user's location in real-time when the user has chosen the route and follows the route, and to rebuild the route in case of deviation from the original route (permission: Access Fine Location).
We may obtain information about you from other sources, including our service providers; product dealers or distributors; or product repair providers. For example, if you buy one of our products on eBuy.com, eBuy may give us access to basic information, including your name, order details, address and phone number. We may combine such information with information we have collected about you. We are not responsible for the accuracy of any information provided by third parties.
We may use the personal information we collect for a number of purposes, including:
To verify your identity
To provide a service to you or perform an agreement with you
To communicate with you about services you have requested or that we are providing to you
To communicate with you about other services that we believe may be beneficial to you
To market our products and services more effectively and personalize our advertising
To bill for our services
To process payments for our services
To complete any other transactions for which the personal information was collected
To personalize your use of our services
To secure, maintain and improve our Websites
To comply with our legal obligations or protect our legal rights
To fulfill any internal functions that are reasonably aligned with your relationship with us or the context in which you provided the information to us
For any other purposes to which you have consented
We may use non-personal information for any purpose.
We do not disclose your personal information to others except as follows:
Corporate parents, affiliates, and subsidiaries. We may share your information with our corporate parents, subsidiaries, and other affiliated entities for a variety of purposes, including business, operational and marketing purposes.
Service providers. We may share your information with our third-party service providers that perform certain functions or services on our behalf, such as to host the Services, manage databases, perform analyses, conduct surveys, or send communications and newsletters for us. Our agreements with those providers require them to limit their use of such personal information to the uses we have authorized and to comply with applicable laws regarding protection of personal information. The following service providers have asked that we direct you to their privacy policies:
Google. We use Google Ads to re-market to visitors to our Website elsewhere online. We also use Google Analytics, which helps us evaluate the use of our Website.
For information about Google’s privacy practices, please click here: google.com/policies/privacy/partners/.
Mandatory disclosures and legal proceedings. We may have a legal obligation to disclose personal information to government authorities or other third parties pursuant to a valid regulatory request, subpoena, litigation demand or court order. We may also need to disclose and otherwise process your personal information in accordance with applicable law to defend our legitimate interests, for example, in civil or criminal legal proceedings.
Mergers, Acquisitions or Reorganization. If we decide to sell, buy, merge, or otherwise reorganize our businesses, this can involve us disclosing personal information to prospective or actual purchasers and their advisers, or to a new affiliate of ours.
Pursuant to your consent. We may share your personal information with others if we have your consent to do so.
In order to safeguard personal information against unauthorized access or use, we maintain administrative, physical and technical security procedures and practices appropriate to the nature of the information. We regularly assess the performance and adequacy of those procedures and practices and will adjust them when new operations or risks require it. Unfortunately, in our increasingly connected digital world, no one can guarantee perfect data security, and we cannot promise that our procedures and practices will always prevent a breach of personal information. Should we detect such a breach, we will promptly notify affected individuals, third parties and law enforcement agencies as required by applicable law.
We encourage you to help maximize security by applying your own personal security measures. For more information about what you can do to protect your data, please see the tips and resources offered by the U.S. Federal Trade Commission at https://www.consumer.ftc.gov/topics/privacy-identity-online-security and the California Attorney General at https://www.oag.ca.gov/privacy/consumer-privacy-resources.
The web browsers and applications that you use to visit our Website and Services may provide certain “Do Not Track” capabilities. Generally, browsers that have these features enabled send a signal to websites that inform the site operator that you do not wish for the site to track you online. We do not currently respond to these signals because there is not yet a common understanding of how to process these signals or a consensus on what “tracking” means.
Our Services may contain links to third-party websites, products, or services. For example, our Website contain links provided by Facebook, Instagram and other social media platforms that you can use to post directly from our Website. Information collected by those third parties is governed by their privacy policies, not ours. We encourage you to learn about the privacy practices of those third parties.
By providing us with your e-mail address, you agree to receive marketing information, product information, event information, eBike tips, promotions and other marketing communications. You agree that by providing your e-mail address you expressly consent to receive marketing communication from us to the e-mail address provided. If you provided us your email address and have opted in to receive marketing communications, you can opt out at any time by using the contact details provided in the section "Contact us" below.
By providing us with your phone number and opting into SMS communications, you agree to receive marketing and product information, event information, promotion and other marketing communications via your phone. You agree that by providing your phone number you expressly consent to receive marketing communication from us via text to the phone number provided. If you provide us with your phone number and have opted in to receive marketing communications, you can opt out at any time by unsubscribing via SMS text.
California residents are entitled to request information relating to whether a business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. We do not share your personal information with third parties for their direct marketing purposes without your consent.
We may process your personal data for the purposes described above How We Use Personal Information if at least one of the following grounds for processing applies:
Processing is necessary for us to perform a contract with you or to take steps at your request prior to entering into a contract;
Processing is necessary to comply with our legal obligations;
Processing fulfills our legitimate interests in a manner that does not outweigh your rights and freedoms. Our legitimate interests include: protecting our Services against malicious intrusions and unauthorized use; maintaining and improving our Services; understanding how our Services are used; personalizing our Services; promoting our Services effectively; and complying with legal obligations and protecting our legal rights.
Processing is necessary to protect the vital interests of you or another individual
You have consented to the processing
We do not make any decisions involving the use of algorithms or profiling that significantly affects you.
The GDPR provides you with the following rights, which you can exercise by contacting at [email protected]:
The right to request access to and rectification of your personal information. You may obtain additional information about our processing and a copy of your stored information. You also have the right to request that we update your information if it is inaccurate or incomplete.
The right to request erasure of your personal information. You may request for us to erase your information from our systems if it is no longer necessary for the reason we collected it, or you withdraw consent and no other legal basis for processing exists.
The right to restrict our processing of your personal information. You have the right to restrict our processing if: (1) you disagree with the accuracy of your information; (2) our processing is deemed unlawful and you do not want us to erase your information; or (3) we no longer need your information for the purposes for which we collected it but we must store it to comply with our legal obligations.
The right to data portability. You may receive and transmit your personal information to another controller where our processing is based on consent you gave us and was carried out by automated means.
The right to object. You have the right to object to our processing of your personal information where we process it because of a legitimate interest.
You also have the right to file a complaint with the supervisory authority of your member state.
For inquiries relating to our processing of personal information of data subjects or to exercise your rights under the GDPR, please contact us at [email protected].
13575 Whittier Blvd.
Whittier, CA 90605, US
Phone: +1 (213) 933-2123